Parts Interpreter | Brisbane

Job Description

About Penske

With over 1,300 employees across Australia and New Zealand, Penske is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. We operate across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine. Penske is a leading distributor of premium power systems solutions from mtu, Detroit and Allison Transmission and the distributor of Western Star Trucks, Dennis Eagle and MAN Truck & Bus.

Your New Opportunity:

An excellent full time, permanent opportunity exists for a Parts Interpreter to join our dynamic team based at our Wacol, National Parts Distribution Centre where you will support the parts supply chain team.

Key responsibilities include, but are not limited to;

• Provide Customer Service support to the dealers / branches with their parts technical enquiries of Engine, Transmission and Chassis related components.
• Liaise with our OEM Partners to provide solutions to parts technical queries that are unable to be resolved internally.
• Liaise with other internal departments to provide customer responses in terms of vendor availability, creation of new part numbers, tracking of outstanding orders.
• Liaise with PDC staff regarding any order amendments, shipment receipt timelines, report any issues or customer concerns.
• Implementation of standardised answers to FAQ's and use of the CRM database.
• Provide support in the IDS Inventory and Freight Management Systems

About You:

• To display a strong customer service ethos
• Knowledge / background in heavy duty truck and / or heavy duty engine
• Ability to apply appropriate problem solving techniques to analyse situations and communicate in a positive manner, i.e. clear, logical, helpful, prompt, to both dealers and fellow team members.
• Willingness and ability to work with computer operating systems (IDS, ERA and CRM)

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business 
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

Be ambitious. We are.

Apply Now! 

We value and embrace diversity, equity and inclusion in everything we do!

If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those who are culturally and linguistically diverse.

Require reasonable adjustments to the recruitment process? Please let us know.