Service Advisor - Penske Select | Essendon Fields

Job Description

Your New Opportunity:

A fantastic full time, permanent role has come up for a Service Advisor to join our Penske Select team. You'll be based in our Essendon fields Branch, working as a key liaison between our customers and our Service Technicians. You'll work with Holden Certified service , AC Delco , and a range of Prestige brands. 

In this role you will:

• Have proactive communication with workshop customers daily - taking bookings, advising of progress and providing estimated finish times 
• Provide accurate quotes to customers and provide timely follow up 
• Process invoices upon completion of jobs 
• Respond to phone queries in a fast, efficient manner 
• Work with workshop staff to ensure Penske's top notch customer care standards are met and exceeded 
• Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met 
• Work in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies 
• Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and Care 

About you:

• Enjoy and have passion for providing service advice and solutions, delivering excellent customer service 
• Previous On-Highway Customer Service experience will be an advantage, but not essential. 
• Prior knowledge of one or more of our products would help, but we provide fantastic training 
• Strong communication skills, written and verbal, with a knack for building personal connections 
• Thorough attention to detail with the ability to work unsupervised in a fast-paced environment 

About Us: 

Penske Select Australia is the go-to destination for Pre owned premium cars and also specialises in Holden service and repair .   

Why join Penske? 

At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits: 

• Competitive remuneration package 
• Accredited Training & Development programs; 
• A business commitment to providing the highest levels of safety, technical and leadership training; 
• Employee Assistance Program;

Be ambitious. We are. 

Apply Now!