Service Advisor | Lytton

Job Description

Your New Opportunity:

Due to internal promotion, a fantastic full time, permanent role has come up for a Service Advisor to join our On Highway Service team. You'll be based in our Lytton Branch, working as a key liaison between our customers and our Service Technicians. You'll deal with Western Star, MAN and Dennis Eagle trucks, along with other brands and products!

In this role you will:

• Have proactive communication with workshop customers daily – taking bookings, advising of progress and providing estimated finish times
• Provide accurate quotes to customers and provide timely follow up
• Process invoices upon completion of jobs
• Respond to phone queries in a fast, efficient manner
• Work with workshop staff to ensure Penske's top notch customer care standards are met and exceeded
• Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
• Work in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies
• Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and Care

About you:

• Enjoy and have passion for providing service advice and solutions, delivering excellent customer service
• Previous On-Highway Customer Service experience will be an advantage, but not essential.
• Prior knowledge of one or more of our products would help, but we provide fantastic training
• Strong communication skills, written and verbal, with a knack for building personal connections
• Thorough attention to detail with the ability to work unsupervised in a fast-paced environment

About Us:

Penske Australia is the go-to destination for diesel and gas engines, power systems & heavy vehicles. With iconic brans like Western Star, MAN, Dennis Eagle, mtu, Detroit and Allison, you know you're in good hands. With on- and off-highway markets across the nation, you'll be joining a 50,000 strong team working to provide the best service in Automotive & Truck Dealerships, Motor Racing, Truck Leasing and Logistics Management. Why don't you power up with Penske and take the next step in your career?

Why join Penske?

To put it simply, Penske are serious about their commitment to employees. Whether it be our commitment to safety, training, or career progression, you know when you step into a role at Penske, you step into a career.

We provide a fantastic work environment, with strong leadership, rewards and recognition and an employee assistance program to make sure all of our team are happy, healthy and safe.

With discounts on everything from tools, to vehicles, to travel and insurance, you know our above award rate will go even further

• Generous remuneration package;
• Penske Perks: save $1000s with access to discounts from your favourite retailers.
• Accredited Training & Development programs;
• A business commitment to providing the highest levels of safety, technical and leadership training;
• Reward and recognition programs;
• Employee Referral Program - generous employee referral fees!
• Employee Assistance Program;
• Family friendly benefits including paid parental leave.

Be ambitious. We are.

Apply Now!

We value and embrace diversity, equity and inclusion in everything we do!

If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those who are culturally and linguistically diverse.

Require reasonable adjustments to the recruitment process? Please let us know.