NSW Regional Technical Manager | Sydney

Job Description

Your new opportunity:

An exciting opportunity has opened within the Penske Australia On Highway Wholesale Technical Support Team, to provide market leading aftersales support for Western Star, Detroit and Dennis Eagle products. Deliver customer focused technical and product support to Penske dealers in NSW through effective leadership, organisational skills, and dealer capability to support customers success in their business.

In this role you will:

• Provide product and technical support to assigned Penske authorised dealers and branches to develop capability to support our customers and major fleets in this region
• Maintain and develop strong relationships with key personnel within the network including operational and executive management in regard to support issues, product releases and updates
• Establish consistent Aftersales Service procedures throughout the dealer network
• Liaise with major franchise suppliers on a regular basis
• Implement best practices to optimise customer uptime into the dealer network for after sales service
• Deliver general technical and operational updates to dealer/branch staff as required
• Carry out structured dealer visits and develop improvement action plans in conjunction with the dealer/branch management team

About you:

• Appropriate heavy vehicle trade qualifications
• Sound knowledge of Western Star, Detroit and North American driveline class 8 products
• Sound skills with the MS Suite of products
• Strong organisational, time management and customer service skills
• Excellent written and oral communication skills
• Demonstrated experience in technical area at management or supervisory level
• Strong problem solving skills
• Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.

Added benefits:

• More than 20 sites across Australia & New Zealand.
• Flexible work arrangements.
• Penske Power-Up Day - An additional paid day off for all permanent employees.
• Refer a friend and we'll pay you $4,000 for Diesel Technicians, Service and Parts Advisors & $1,000 for all other roles (conditions apply).
• Commitment to career development and progression.
• Commitment to providing the highest levels of safety, technical and leadership training.
• Reward and Recognition Programs.
• Employee Assistance Program.
• Family Friendly benefits.
• Access to discounted travel, health insurance & motor vehicle leasing options.

About Penske:

With over 1,300 employees across Australia and New Zealand, Penske is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. Operating across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine and the leading distributor of premium power systems solutions.

Be ambitious. We are.

Apply Now!

Penske Australia & New Zealand are committed to supporting veteran employment

We reserve the right to remove job postings prior to the stated closing date, therefore, if you are interested in applying for this vacancy please submit your application as soon as possible.